Terms and conditions

Business Terms & Conditions

Terms and Conditions of AEGW Ltd (trading as AEGW Electrical) - V0.7 as of 25-09-2024
Unless otherwise agreed in writing, the installation, repair and service shall be subject to the following terms and conditions.

1. Definitions

• The Company: AEGW Ltd, trading as AEGW Electrical.

• The Customer: The person or organisation for whom the Company agrees to carry out works and/or supply materials. This includes both:

Consumers: Individuals acting for purposes wholly or mainly outside their trade, business, craft, or profession.
Commercial Clients: Organisations or businesses acting within the course of their trade or profession.

• The Engineer: The employee or representative of the Company performing the work for the Customer.

• The Works: The services or tasks to be performed by the Company, as outlined in the quote or estimate. This also includes remedial works agreed upon following a callout to a Consumer’s property, which may be documented in writing after verbal agreement on-site.

• The Materials: The materials required to complete The Works, as outlined in the quote or estimate, or agreed during the callout.

• The Price: The total cost of The Works, including labour and materials, as specified in the quote or estimate, or as agreed following a callout.

• The Premises: The location at which The Works are to be performed, as specified in the quote or estimate or agreed following a callout.

• Legislation: The Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where applicable when dealing with Consumers.

2. Scope of Work

2.1 Services Provided
The Company agrees to perform electrical services for domestic, commercial, and industrial customers as specified in the written estimate or quotation provided to the Customer, or as agreed verbally during a callout. For remedial works agreed during a callout to a Consumer’s property, verbal agreement shall be documented in writing and confirmed with the Customer before work commences.

2.2 Right to Refuse Work
The Company reserves the right to refuse or decline work at its discretion. The Company may also refuse any additional work that falls outside the originally agreed scope of work or the expertise of the Engineer present at the time of the callout.

2.3 Completion of Works
The Works will typically be considered complete when the Customer or their representative has signed off, either verbally or in writing, unless otherwise agreed in writing for any follow-up or maintenance work. For remedial works agreed on-site, the completion will be confirmed through written documentation provided to the Customer, either by email or a written invoice.

2.4 Emergency and Remedial Works
For emergency or remedial works carried out during a callout, the Company will provide an invoice following completion of the work. Payment terms for such work will apply as per Section 9 (Payment).

3. Customer Responsibilities

3.1 Disclosure of Concealed Services
The Customer must advise the Company of the location of any concealed services (e.g., water, gas, electrical, telephone, etc.) prior to the commencement of work. The Company will not accept liability for damages to these services unless they are disclosed in advance. In the absence of such advice, the Company cannot accept liability for damage to concealed services or any consequential loss resulting from damage.

3.2 Disclosure of Asbestos or Hazardous Materials
The Customer is required to inform the Company in writing of the location of any asbestos or asbestos-type materials on the Premises. Should asbestos or suspected asbestos material be found in areas other than those previously documented, the Company reserves the right to request testing and compliance with the Control of Asbestos Regulations 2012 at no cost to the Company. The Customer must provide the Premises' asbestos register in accordance with legal requirements, where applicable.

3.3 Protection of Property and Valuables
The Customer is responsible for removing or adequately protecting any valuable or fragile items in the work area before the work begins. The Company will not be liable for accidental damage to such items unless caused by negligence.

3.4 Access and Clear Working Area
The Customer must ensure safe and unobstructed access to the work area. Any furniture, stock, or other obstacles impeding access are the responsibility of the Customer to move before work begins. Failure to provide clear access may result in delays and additional charges.

3.5 Site Condition and Safety Compliance
The Customer must ensure the Premises comply with relevant health and safety regulations. This includes, but is not limited to, ensuring that the work area is free from hazards that could endanger the Engineer or cause delays. The Company reserves the right to halt work if conditions are deemed unsafe, and any delays or costs incurred as a result will be chargeable to the Customer. The Company will also comply with health and safety regulations while performing the Works.

3.6 Re-Decorating and Re-Plastering
The Company does not include re-decorating or re-plastering within the scope of The Works. Once the work is completed, the Company will ensure the area is left clean and tidy. However, any necessary re-decorating or plastering will be the Customer's responsibility.

3.7 Non-Hostile Environment
The Customer must ensure a non-hostile working environment. Any abusive or threatening behaviour towards the Company or its representatives may result in the immediate cancellation of the contract. In such cases, the Customer will remain liable for all work performed and materials provided up to the point of cancellation.

4. Materials and Pricing

4.1 Total Charges
The total charge to the Customer shall consist of:

The cost of the materials supplied by the Company.
The time spent by the Engineer in carrying out The Works, including any travel time if applicable, and any reasonable time spent obtaining non-stocked materials, charged in accordance with the Company’s current hourly rates and any applicable minimum charges.
For jobs within Lerwick, the South and Central mainland (as defined by the Shetland Islands Council ward chart), travel is included at no additional charge. For jobs outside this area, travel will be charged at £0.80 per mile.

4.2 Materials Over £1,000
For any job where the cost of materials exceeds £1,000, the Customer must either:

Pay for the materials upfront, or
Provide a 30% deposit before work can commence. Non-stock items or special orders that cannot be returned to suppliers will be charged to the Customer and are non-refundable in the event of cancellation after purchase.

4.3 Special Orders and Non-Returnable Items
Materials that are specially ordered or non-returnable from the supplier will remain non-refundable and will be charged to the Customer, even in the event of cancellation or modification of the contract after such orders have been made. The Company will inform the Customer in advance of any such special orders or non-returnable items to ensure agreement before procurement.

4.4 Returns and Distributor Charges
In cases where standard materials are no longer required and can be returned to the supplier, the Company will charge the Customer for any time spent handling the return at the Company’s standard hourly rate. Additionally, if the supplier imposes a restocking or return fee, this cost will be passed on to the Customer. These charges will be clearly communicated to the Customer once the return process is initiated.

4.5 Price Adjustments for Non-Stock Items
Prices for non-stock materials may fluctuate due to supplier rates. Minor price adjustments due to market fluctuations in material costs (not exceeding 10% of the original material cost) do not require prior written notification. If the price adjustment exceeds 10%, the Company will notify the Customer in writing before proceeding with the purchase of the materials.

4.6 Collection of Non-Stock Materials
The collection of materials not stocked by the Company may be chargeable to the Customer, with the following considerations:

· Time taken to collect non-stock materials will be kept to a minimum.

· The Customer will be informed, wherever possible, when the Engineer leaves the premises to collect materials.

· The collection of materials that are normally stocked items will be non-chargeable.

4.7 Payment for Additional Materials
If additional materials are required to complete the work due to unforeseen circumstances (e.g., additional requirements arising during the job), the Customer will be informed. These additional materials will be charged to the Customer at current rates. If the Customer wishes to cancel or modify the work at that stage, the Customer will be liable for any costs incurred, including charges for materials already purchased.

5. Quotations & Estimates

5.1 Definitions

A Quotation is a fixed price offer for the work and materials required to complete the requested job. The final price will not exceed the quotation unless changes are agreed upon in writing or unforeseen circumstances arise that require additional work or materials.
An Estimate is a non-binding figure based on the Company’s educated assessment of the details provided by the Customer. The final price may vary depending on the actual time spent, materials used, or unforeseen circumstances encountered during the work.

5.2 Quotation Validity
Quotations are valid for 30 days from the date of issue unless stated otherwise. If the Customer places an order after this period, the Company reserves the right to adjust the price to reflect changes in the cost of materials, labour, or other associated costs. Any such adjustments will be communicated to the Customer before proceeding.

5.3 Estimate Acceptance
When the Customer accepts an estimate, they acknowledge that the final invoice may exceed the estimated price based on the actual work completed and materials used. Any significant variance from the estimate will be communicated to the Customer as soon as it becomes apparent.

5.4 Reasonable Assumptions and Unforeseen Circumstances
Both Quotations and Estimates are provided based on reasonable assumptions about the scope of work and the condition of the Premises. If unforeseen issues arise (e.g., hidden damage, additional requirements, or structural complications), the Company will inform the Customer promptly. Any additional work required due to these unforeseen circumstances will be charged on a time and materials basis, with prior written approval from the Customer where possible.

5.5 Non-Specific Instructions
If the Customer provides general instructions for repairs or services without specifying the exact scope of work, the Company reserves the right to carry out the necessary work to restore functionality or safety. The Customer will be charged appropriately for the materials used and the time spent. The Company will inform the Customer of the work being undertaken in such cases.

5.6 Additional Charges
The Company reserves the right to charge for exploratory or investigative work, especially in cases where the issue is not immediately apparent and requires additional time to diagnose. The Company will notify the Customer in advance if such work will incur overtime or additional fees to meet specific delivery timelines.

6. The Contract for Works

6.1 Formation of the Contract
A contract between the Company and the Customer is formed when:

The Customer accepts a Quotation or Estimate, either verbally or in writing, and
The Company confirms acceptance of the work. Once confirmed, both parties are legally bound to adhere to the agreed terms.

For remedial or emergency works agreed during a callout, the verbal agreement will be documented in writing by the Company, and the Customer will be provided with a written confirmation (e.g., an invoice or email) following the completion of the works.

6.2 Right to Cancel
The Customer’s right to cancel the contract is governed by the terms set out in Section 11 (Cancellation Rights). This includes the rights of both Consumers and Commercial Clients and the associated processes, timelines, and any applicable costs.

6.3 Amendment of the Contract
Either party may propose changes to the scope of work. Any such changes must be agreed upon in writing by both the Company and the Customer before they are implemented.

If the changes requested by the Customer increase the cost or time required for the work, the Company will notify the Customer of any additional costs or revised timelines. Work will not proceed until both parties have agreed to these changes in writing. The Company reserves the right to decline changes that fall outside the scope of the original contract or for which the necessary materials are unavailable.

6.4 Postponement of Work
If the Customer postpones the start or completion of the work for reasons within their control, the Company reserves the right to charge for any costs incurred due to the delay. This may include storage of materials, labour rescheduling, or additional visits to the site. Any agreed timeline extensions or changes in scope must be confirmed in writing by both parties.

7. Work on Site

7.1 Site Access and Utilities
The Customer must ensure safe, unobstructed access to the Premises for the duration of The Works. This includes:

Clear access to the work area, free from obstacles such as furniture, stock, or other items. The Customer is responsible for moving any such items prior to the start of work.
Providing any necessary utilities required for the performance of The Works (e.g., electricity, water).
Any delays or additional time spent due to lack of access or utilities will be chargeable to the Customer at the Company’s standard hourly rate.

7.2 Health and Safety Compliance
The Customer must ensure the work area complies with relevant health and safety regulations. This includes but is not limited to:

Identifying and addressing any hazards on the Premises before work begins.
Providing any necessary safety information about the Premises, such as the location of concealed services or hazardous materials.

The Company reserves the right to halt The Works if the site is deemed unsafe. The Company will not be liable for any delays or additional costs arising from the need to resolve safety issues on the Premises.

7.3 Attendance and Delays
Where a date and/or time for The Works is agreed upon between the Company and the Customer, the Company will make reasonable efforts to ensure that an Engineer attends on the agreed date and time. However:

The Company cannot be held liable for any delays caused by circumstances beyond its control, including but not limited to, traffic, supplier delays, or adverse weather conditions.
Should the Engineer be unable to gain access to the property at the agreed time due to no fault of the Engineer or the Company, an additional charge of £45 + VAT may apply.

7.4 Working Hours
Unless alternative arrangements have been made in writing, The Works will be carried out during normal working hours, which are between 9:00 AM to 5:00 PM, Monday to Friday.

Out-of-hours work will be subject to additional charges.

7.5 Parking and Travel Costs

Travel within Lerwick, the South and Central mainland is included in the quoted price and does not incur additional charges.

For locations outside Lerwick, the South and Central mainland, travel will be charged at £0.80 per mile, calculated based on the round-trip distance from the Company’s base to the Customer’s premises.

Any additional travel-related expenses (e.g., parking fees, ferry costs) will also be chargeable.

8. Variations and Additional Work

8.1 Requesting Additional Work Outside of On-Site Visits
If the Customer requests additional work that is not agreed upon during an on-site visit, the Customer must confirm this request in writing (e.g., via email). The Company will provide written confirmation of the additional work and any associated costs before proceeding with the requested changes.

8.2 Unforeseen Issues
If unforeseen issues arise during The Works, the Company will inform the Customer as soon as possible. The Company will not proceed with any additional work required to resolve these issues without the Customer’s consent. Consent may be provided verbally on-site, as outlined in Section 8.4.

8.3 Charges for Additional Work
Any additional work requested by the Customer or required to address unforeseen issues will be charged on a time and materials basis, using the Company’s current rates unless otherwise agreed in writing.

8.4 Verbal Agreements and Straightforward On-Site Work
If variations or changes to the original scope of The Works are requested by the Customer during an on-site visit and can be straightforwardly completed using stock parts and available time, the Company may proceed with the work based on the Customer's verbal consent. These changes will be binding once verbally agreed. The Company will follow up with written confirmation of the agreed changes, typically via email, within a reasonable timeframe after the work is completed. This process ensures both parties have a clear record of the work performed and the associated costs. If the Customer raises any objections to the written confirmation, they must do so within 48 hours of receipt.

8.5 Exploratory Work
The Company reserves the right to charge for any exploratory or investigative work required to identify issues not immediately apparent, especially when the Customer has provided general instructions for repairs. Such work may include:

Diagnosing hidden faults
Opening walls, floors, or ceilings to investigate issues
The Company will notify the Customer in advance of any exploratory work that may incur additional costs.

8.6 Urgent Work During Emergency Callouts
In the case of emergency callouts, where immediate remedial work is required to ensure safety or restore functionality, the Company may undertake necessary additional work without prior written consent from the Customer. The Customer will be charged for the materials used and time spent, and a detailed breakdown of costs will be provided after the work is completed.

9. Payment

9.1 Invoicing
Unless otherwise agreed in writing, the Company will issue an invoice for the full amount upon completion of The Works. The invoice will cover the cost of materials, labour, and travel time, as applicable. For larger projects or ongoing work, interim payments may be requested at stages agreed upon in advance with the Customer.

9.2 Payment Terms for Domestic Jobs
Payment for domestic jobs is due within 7 days of the Customer receiving the invoice unless other terms have been arranged in writing. Failure to pay within the agreed timeframe will result in late payment charges as outlined in Section 9.5.

9.3 Payment Terms for Commercial Jobs
Payment for commercial jobs is due within 30 days of the Customer receiving the invoice unless other terms have been arranged in writing. Failure to pay within the agreed timeframe will result in late payment charges as outlined in Section 9.5.

9.4 Payment Methods
Payments must be made in pounds sterling by BACS (bank transfer). Cheques will not be accepted. Cash and card payments must be arranged by prior agreement and may incur a fee.

9.5 Late Payment Charges
If payment is not received within the agreed period, the Company reserves the right to charge interest on the outstanding balance at the rate of 8% above the Bank of England base rate. Any debt recovery costs incurred by the Company will also be passed on to the Customer.

9.6 Title to Goods
Title to any goods or materials supplied by the Company to the Customer will not pass to the Customer until full payment has been made. Until such time, the Company reserves the right to recover the goods if payment is not received in full.

10. Designs, Drawings, and Specifications

10.1 Customer Responsibility for Accuracy
The Customer is responsible for ensuring the accuracy of any designs, drawings, specifications, or other data provided to the Company. This includes any information provided by third parties acting on the Customer’s behalf. The Company will not be liable for any defects or delays caused by inaccurate, incomplete, or unclear information provided by the Customer.

10.2 Inspection of Customer-Provided Information
While the Company may review and inspect any designs, drawings, or specifications provided by the Customer, this review does not constitute approval or guarantee of their accuracy or suitability for the intended purpose. The Customer remains fully responsible for ensuring the information is correct.

10.3 Third-Party Claims
The Company will not be liable for any claims, damages, or losses arising from work completed according to the Customer’s designs, drawings, specifications, or instructions. The Customer agrees to indemnify the Company against any third-party claims resulting from defects or issues caused by Customer-provided information.

10.4 Ownership of Designs and Specifications
Any designs, drawings, test certificates or specifications created by the Company as part of The Works remain the property of the Company until full payment has been received. These designs may not be reproduced or used for any other purpose without the Company’s prior written consent. Test certificates may be shown to regulatory bodies as required.

11. Cancellation and Termination Rights

11.1 Cancellation Rights for Consumers
If the Customer is a Consumer, as defined under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Customer has the legal right to cancel the contract within 14 calendar days of entering into the contract (the “Cooling Off Period”).

If the Customer wishes for the work to begin before the Cooling Off Period expires, they must provide express written consent for the Company to start the work.
If the Customer cancels after work has started but before completion, the Customer will be liable for the cost of the services provided and any materials used up to the point of cancellation.
If the work is completed within the Cooling Off Period, the Customer loses the right to cancel.

11.2 Exceptions to Cancellation Rights
The Customer’s right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply in the following cases:

If the services provided are for urgent repairs or maintenance that the Customer specifically requested.
If the work has been fully completed with the Customer’s consent before the Cooling Off Period ends.
If the services are linked to goods that are custom-made or specifically ordered for the Customer, which cannot be resold or reused.

11.3 Cancellation by Commercial Clients
For Commercial Clients, the Customer may cancel the contract by providing at least 7 days’ written notice prior to the agreed start date of the work. In such cases, the Customer will be responsible for any costs incurred up to the cancellation date, including administrative fees, non-returnable materials, and any preparatory work already performed.

11.4 Cancellation After Work Has Commenced
For both Consumers and Commercial Clients, if the Customer cancels the contract after the Company has started The Works but before completion, the Customer will be responsible for:

The cost of any services provided up to the point of cancellation.
The cost of any non-returnable materials ordered specifically for their job.
Returnable materials, where applicable, which will include any restocking fees charged by the supplier and the Company’s time spent returning the materials, charged at the Company’s standard hourly rate.

11.5 How to Cancel
If the Customer wishes to cancel the contract, they must inform the Company in writing (e.g., via email or letter). The cancellation notice must include:

The Customer’s name and address.
A clear statement that they wish to cancel the contract.

11.6 Refunds for Advance Payments
If the Customer cancels the contract and has made an advance payment, the Company will refund the amount paid after deducting any applicable costs (e.g., services provided, materials used, or non-returnable materials). Refunds will be made within 14 days of the cancellation notice being received by the Company.

11.7 Termination by the Company
The Company reserves the right to terminate the contract if the Customer:

Fails to make payments as agreed.
Fails to provide safe access or necessary information for The Works.
Breaches any other material term of the contract.

The Company will provide the Customer with 7 days’ written notice to remedy the breach. If the Customer does not comply, the Company may terminate the contract with immediate effect.

11.8 Termination by the Customer
The Customer may terminate the contract if:

The Company materially breaches the contract and fails to remedy the breach within 7 days of receiving written notice from the Customer.

11.9 Termination Due to Insolvency
The Company reserves the right to terminate the contract immediately if the Customer becomes insolvent or enters bankruptcy. The Customer will be liable for payment for all work completed and materials used up to the date of termination.

11.10 Liability Upon Termination
Upon termination, the Customer will be liable for:

Payment for all work completed and materials used up to the date of termination.
Any non-returnable materials ordered for The Works.

12. Out of Hours Emergency Callouts

12.1 Emergency Callout Availability
Out-of-hours emergency callouts are for urgent situations where immediate electrical work is required to ensure safety or restore functionality. Emergency callouts are subject to the availability of the Company’s engineers and will be attended to as soon as reasonably possible.

12.2 Charges for Emergency Callouts
The callout charge for out-of-hours emergency work is £70 + VAT, which covers the first hour, including both travel time and labour. Any additional hours required to complete the work will be charged at £50 + VAT per hour, or part thereof.

12.3 Materials for Emergency Callouts
If the engineer has the necessary materials on hand during the emergency callout, they will proceed with the repair. These materials will be charged in addition to the hourly labour rate. The Customer will be informed of the materials used and the associated costs in the follow-up confirmation. If the required materials are not available, the engineer will make the situation safe and arrange a follow-up visit to complete the work, with the cost of materials agreed in advance.

12.4 Scope of Work During Emergency Callouts
The Company will make every effort to fully resolve the issue during the emergency callout if the necessary materials and time are available. If full resolution is not possible, the engineer will take steps to ensure safety and restore limited functionality. Any remaining work will be scheduled for follow-up during normal working hours.

12.5 Follow-Up Work
If follow-up work is required after the emergency callout to complete the repairs or restore full functionality, it will be treated as a separate job. The cost of any materials required for the follow-up work will be agreed upon with the Customer before the work is scheduled, and labour will be charged at the Company’s standard rates.

13. Workmanship Guarantee

13.1 Workmanship Guarantee Period
The Company guarantees the quality of its workmanship for a period of 12 months from the date of completion of The Works. This guarantee covers defects arising from poor workmanship but does not cover issues caused by external factors beyond the Company’s control (see 13.3). The workmanship guarantee applies only to the installation or service provided by the Company.

13.2 Materials and Manufacturer Warranties
Any materials or equipment supplied by the Company will be covered by the manufacturer’s warranty. The Company will pass any manufacturer warranties directly to the Customer. The length and terms of the manufacturer’s warranty may differ from the 12-month workmanship guarantee and apply only to the materials themselves. The Company will not be responsible for defects or failures of materials or equipment outside the scope of the manufacturer’s warranty.

13.3 Exclusions from the Workmanship Guarantee
The following situations are not covered by the Company’s workmanship guarantee:

Defects caused by misuse, neglect, or improper operation of the installation or equipment.
Defects or damage caused by external factors such as water damage, electrical surges, or weather-related incidents.
Alterations, repairs, or modifications to The Works or equipment carried out by third parties without the Company’s prior written consent.
Work that was undertaken against the written or verbal advice of the Company or its engineers.
Any work undertaken on materials or installations over 10 years old, unless agreed otherwise in writing, for which the Company accepts no liability.
Faults arising from recommended work not undertaken by the Company that impacts the performance or safety of the system.

13.4 Remedial Work
If a defect covered by this workmanship guarantee arises within the 12-month guarantee period, the Customer must notify the Company in writing as soon as possible, but no later than 14 days after the defect is discovered. The Company will inspect the issue and, if deemed to be covered under the guarantee, will carry out any necessary remedial work free of charge. Failure to notify the Company within this time frame may result in the guarantee being voided.

13.5 Third-Party Work
The Company will not guarantee any work carried out by third parties, including contractors hired by the Customer, and will not be held liable for any defects, damage, or faults caused by third-party work.

14. Force Majeure

14.1 Unforeseeable Events
The Company will not be held liable for any delay or failure to perform its obligations under this contract if the delay or failure is due to events beyond the Company’s reasonable control. These events include, but are not limited to:

Acts of God (e.g., floods, storms, earthquakes, or other natural disasters)
War, terrorism, or civil unrest
Strikes, lockouts, or other industrial disputes
Government actions or regulations
Fire, explosion, or accidents
Pandemic, epidemic, or widespread health emergency
Severe weather conditions
Failure or delay in transportation, utilities, or supplies from third parties

14.2 Notification of Force Majeure Event
If a Force Majeure event occurs, the Company will notify the Customer as soon as reasonably possible, providing details of the event and its anticipated impact on the completion of The Works.

14.3 Suspension of Obligations
In the event of a Force Majeure situation, the Company’s obligations under the contract will be suspended for the duration of the event. Once the Force Majeure event has passed, the Company will resume The Works as soon as reasonably possible, and a revised schedule will be provided if necessary.

14.4 Right to Terminate
If a Force Majeure event prevents the Company from fulfilling its obligations for an extended period of time (e.g., longer than 30 days), either party has the right to terminate the contract. In such cases, the Customer will only be liable for payment for the work completed and materials used up to the point of termination.

15. Satisfaction Guarantee

15.1 Commitment to Customer Satisfaction
The Company is committed to delivering high-quality service and ensuring Customer satisfaction. If the Customer is not fully satisfied with the completed work, they must notify the Company in writing within 12 months of the completion of The Works.

15.2 Inspection and Remedial Work
Upon receiving a written notification of dissatisfaction, the Company will arrange an inspection of The Works at the earliest opportunity. If the Company determines that the dissatisfaction is due to defects in workmanship covered under the Workmanship Guarantee (Section 13), the Company will perform the necessary remedial work at no additional cost to the Customer.

15.3 Exclusions from Satisfaction Guarantee
The Satisfaction Guarantee does not apply to:

Defects or dissatisfaction resulting from misuse, neglect, or improper operation by the Customer.
Defects arising from third-party work or modifications not performed or authorized by the Company.
Issues related to materials supplied by the Customer or materials outside the Company’s control.
External factors such as damage caused by weather, electrical surges, or other unforeseen incidents.
Faults arising from recommended but uncompleted work by the Customer.

15.4 Remedial Work Process
The Company must be given the opportunity to inspect and carry out any remedial work deemed necessary. Failure to notify the Company of dissatisfaction or refusal to allow inspection or remedial work will void any claim for defective work.

15.5 Nullification of Guarantee
The Satisfaction Guarantee will be null and void if:

The Customer misuses or damages The Works.
The Customer hires third parties to modify or repair The Works without the Company’s prior written consent.
The Customer fails to maintain The Works in accordance with the Company’s recommendations.

15.6 Customer Satisfaction on Follow-Up Work
If any follow-up work is required to address defects or issues after the initial completion of The Works, the Satisfaction Guarantee will extend to that follow-up work under the same terms as the original work. The Customer must provide the same written notice of dissatisfaction within 12 months of the completion of the remedial work.

16. Jurisdiction

These terms and conditions, along with any contracts between the Company and the Customer, shall be governed by and construed in accordance with the laws of Scotland. Any disputes arising under or in connection with this contract shall be subject to the exclusive jurisdiction of the Scottish courts.

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Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

Commonly-known consumer and/or business information sources;
Dot.com community sites;
Associations or other groups representing charities;
Online directory distributors;
Internet portals;
Accounting, law, and consulting firms; and
Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of AEGW Electrical (AEGW Ltd.); and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to AEGW Electrical (AEGW Ltd.). Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of AEGW Electrical (AEGW Ltd.)'s logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

Limit or exclude our or your liability for death or personal injury;
Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
Limit any of our or your liabilities in any way that is not permitted under applicable law; or
Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.